Refund Policy

Refund Policy

Effective date: July 9, 2026 | Last updated: July 9, 2026

This Refund Policy governs purchases made from Diego Cordova, operating as Screencrate and BlackBox Tools ("we," "us," "our"). It applies to digital products sold through blackboxtools.com (including LUT packs and the Mega Bundle), to Screencrate Pro, and to web development services. By completing a purchase you agree to the terms below. This policy should be read together with our Terms of Service and Privacy Policy.

1. Digital Products (LUT Packs and Bundles)

LUT packs, bundles, and other downloadable files are digital goods delivered immediately after payment. Because these files can be downloaded, copied, and kept, all sales are final once the download link has been accessed. This is standard practice for instantly delivered digital media.

We will still issue a refund or send a working replacement in any of the following cases:

• The files are corrupted, incomplete, or will not open in a supported editor and we cannot resolve the issue.
• You were charged more than once for the same order, or charged in error.
• You purchased the wrong pack and have not yet accessed the download link.
• The product was materially not as described on the product page.

2. How to Request a Refund

Email toolsblackbox@gmail.com within 14 days of purchase with your order confirmation or receipt, the email address used at checkout, and a short description of the problem. Screenshots help us resolve technical issues faster. We review every request individually and respond, usually within two business days.

Approved refunds are issued to the original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it can take 5 to 10 business days for the funds to appear.

3. Screencrate and Screencrate Pro

The Screencrate app is free to download. Screencrate Pro is a one-time upgrade purchased through the Apple App Store or Google Play. Because those purchases are processed by Apple and Google, refunds for Screencrate Pro are handled directly by them under their store policies, not by us:

• Apple App Store: request a refund at reportaproblem.apple.com.
• Google Play: request a refund through your Google Play order history.

If the store declines your request and you believe you have a valid reason, contact us and we will do what we can to help, though the final decision rests with the store.

4. Web Development Services

Web design and development work is quoted per project and billed under a separate written agreement. Deposits reserve time on our schedule and cover work already performed, so they are non-refundable once work has begun. Refund terms for services are defined in each project agreement and take precedence over this page for those engagements.

5. Chargebacks

If you have a problem with an order, please contact us first. Filing a chargeback without giving us a chance to help delays the resolution for everyone. We keep delivery and access records for every order and will provide them to your bank or card issuer when a dispute is opened.

6. Your Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your country, state, or region. Where local law grants you a mandatory right to a refund that exceeds what is stated here, that law controls.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. Your purchases are governed by the version of this policy in effect on the date of the transaction.

8. Contact

Questions about a purchase or a refund:

Email: toolsblackbox@gmail.com

Entity: Diego Cordova, operating as Screencrate / BlackBox Tools

Jurisdiction: Tulsa, Oklahoma, United States of America

This Refund Policy was last reviewed and updated on July 9, 2026.