Refund Policy

Last updated: June 2026

We want you to be happy with your purchase. Here is how we handle refunds for our digital products.

Digital Products Are Non-Refundable

Because our products are digital files delivered instantly via download, all sales are final once the files have been downloaded. This is standard practice for digital goods, since the product cannot be "returned" after delivery.

We encourage you to review all product descriptions, preview images, and compatibility information before purchasing.

We Will Make It Right

If something goes wrong, we are here to help. We will provide a replacement or a full refund in cases where:

The downloaded files are corrupted or damaged.
The wrong product was delivered.
A technical error on our end prevented you from accessing your files.
You were charged more than once for the same order.

Just reach out to us with your order details and a description of the issue. We respond to every request and will work to resolve it quickly.

Download Link Expired?

If your download link has expired or you have used all 3 available downloads, you do not need a refund. Email us at toolsblackbox@gmail.com using the email address from your original purchase and we will send a fresh link. There is no charge for this.

How to Request a Refund

To request a refund or report a problem with your order, email us at toolsblackbox@gmail.com with the following information:

The email address used for your purchase.
The name of the product you purchased.
A brief description of the issue you experienced.

We aim to respond to all refund requests within 2 business days.

Our Commitment

We are a small team that cares about the creator community. If you have a genuine issue with your purchase, we will always do our best to make it right. Our goal is to be fair and straightforward, never to leave you stuck with a product that does not work.

Questions?

If you are unsure about anything before purchasing, feel free to reach out at toolsblackbox@gmail.com. We are happy to answer any questions about our products or this policy.